How do I return an item?

Most of HDPMoldings.com products specify each individual return policy on each products page. HDPMoldings.com works with dozens of warehouses to get you the best pricing and shipping times, each warehouse has specific return policy and procedures therefore an RMA MUST be requested and approved. Any returns without an RMA will not be honored. All returns MUST have a written request emailed to sales@hdpmoldings.com. HDPMoldings.com works with dozens of warehouses to get you the best pricing and shipping times, each warehouse has specific return policy and procedures therefore an RMA MUST be requested, approved & marked on EVERY package. Any returns without an RMA will not be honored, no exceptions.

All Fiberglass & Royal Stone Columns are made to order and are not returnable or cancellable once in production. All caps & bases in Fiberglass and Aluminum are considered custom and can’t be cancelled or returned once they are in production. Fiberglass Pergolas that are standard sizes and standard white finish can be returned for a 25% re-stock minus original freight and return freight, any colors other than white can’t be returned. All standard Fypon polyurethane products can be returned for a 25% re-stock minus original freight and return freight. Any custom made Fypon products (extend lead-times more than 5-7 business days) can’t be cancelled or returned (see each item description to determine if custom). All Afco products are custom and can’t be returned. All Ekena Polyurethane products can be returned for 25% re-stock minus original freight and return freight. All PVC Column Wraps can be returned for 25% re-stock minus original freight and return freight. All Faux Wood Beams are made to order and can’t be returned. All Vinyl Arbors, Pergolas, & Trellis can be returned for a 25% re-stock minus original freight and return freight. Any items not covered within this written policy must be checked by customer prior to ordering if the specific return policy is not marked on the individual page. NO returns will be accepted after 20 days of shipping the order. Any order that hasn’t shipped or isn’t being manufactured and that can be cancelled without a re-stock can be done with a 5% fee (merchant fees and admin fees).